Terms and Conditions

This document is an electronic record under the Information Technology Act, 2000, and complies with applicable rules, regulations, and guidelines. It governs your use of Printbala Print World services through our website and platform. Please read the terms carefully before proceeding.

• Acceptance of Terms: By accessing or using the platform, you agree to these Terms of Use, our Privacy Policy, and any other applicable policies. If you disagree with any part of these terms, please do not use the platform.
• Modification of Terms: These terms may be modified at any time without prior notice. It is your responsibility to periodically review them for updates.
• User Responsibility:
  • You must provide accurate and complete information during registration and ensure all actions on your account comply with these terms.
  • You are solely responsible for ensuring the platform and services meet your requirements and for the outcomes of their use.
• Proprietary Rights: All content on the platform, including design, layout, graphics, and information, is proprietary and licensed to us. You may not claim ownership of or misuse this content.
• Prohibited Activities: You agree not to use the platform or services for any unlawful, illegal, or prohibited purposes under applicable laws.
• Third-Party Links: The platform may include links to third-party websites for your convenience. Upon accessing these links, you will be governed by the terms and privacy policies of the respective third-party sites.
• Liability Disclaimer:
  • Neither we nor third parties provide warranties on the accuracy, completeness, or suitability of information on the platform.
  • Your use of the platform and services is at your sole risk, and we are not liable for any losses or damages arising from such use.
• Indemnity: You agree to indemnify and hold us and our affiliates harmless from any claims, penalties, or demands arising out of your breach of these terms, violation of any laws, or infringement of third-party rights.
• Force Majeure: We are not liable for any failure to perform obligations due to unforeseen circumstances beyond our control, such as natural disasters, acts of government, or technical failures.
• Dispute Resolution:
  • These terms are governed by Indian laws, and disputes will be subject to the exclusive jurisdiction of the courts in Panchkula, Haryana.
  • If you have concerns regarding these terms, please contact us via our provided channels.

Privacy Policy

Your privacy is important to us. At Printbala Print World, we are committed to protecting your personal information and ensuring transparency regarding our data practices.

• Collection of Personal Data: We collect personal data when you use our platform, interact with our services, or otherwise engage with us. This may include:
  • Personal details: Name, email address, phone number, address, date of birth, and transaction history.
  • Sensitive information: Bank account details, credit or debit card information, or biometric data (e.g., facial features) where applicable and as per law.
  • Usage data: Behavioral patterns, preferences, and activities on our platform.
  You always have the option to not provide specific data; however, doing so may limit your access to certain services or features.
• Usage of Personal Data: We use your personal data to:
  • Provide the services you request.
  • Improve customer experience and resolve issues.
  • Inform you about offers, updates, and new services.
  • Detect and prevent fraud or unauthorized activities.
  • Fulfill legal and regulatory obligations.
• Sharing of Personal Data: Your data may be shared with:
  • Internal group entities or affiliates to enhance our services.
  • Third-party service providers, such as logistics partners or payment processors, to fulfill transactions.
  • Government or law enforcement agencies as required by law.
  We are not responsible for the privacy practices of third-party platforms. We recommend reviewing their privacy policies before sharing any data.
• Security Precautions: To protect your data, we adopt reasonable security practices, including encryption and secure servers. While we strive to secure your data, transmission over the internet inherently carries some risks. You are responsible for safeguarding your account login details.
• Data Deletion and Retention: You may delete your account via the platform's settings. However, certain conditions, such as unresolved issues, may delay deletion. We retain data only as long as necessary for its intended purpose or as required by law. Anonymized data may be retained for analysis and research.
• Your Rights: You have the right to access, correct, or update your personal data. Additionally, you may withdraw your consent for data processing by contacting us. Withdrawal requests are subject to verification and may impact your access to certain services.
• Consent and Updates: By using our platform, you consent to our data practices as outlined in this policy. Any changes to our Privacy Policy will be communicated as required by law. Please review this policy periodically for updates.

Shipping Policy

Printbala Print World is dedicated to delivering your orders efficiently and reliably. Our shipping policy provides all the details you need to understand how we handle the delivery of your products.

• We offer a range of shipping methods, including standard and express options, to meet your needs. Shipping charges vary based on the order’s size, weight, and destination, and are clearly displayed at checkout.
• All products will be shipped within 1-2 business days of order confirmation and will be delivered within 3-4 business days, depending on your location.
• Estimated delivery times depend on your location and the shipping method chosen. While we strive to deliver within the specified time frame, delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
• Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your shipment online.
• Customers are responsible for inspecting their orders upon delivery. Any damages, discrepancies, or issues must be reported to us within 48 hours of receipt.
• For large or bulk orders, additional shipping arrangements may be required. Our team will coordinate with you to ensure smooth delivery.

Refund Policy

Printbala Print World aims to provide the highest quality services. However, if you encounter an issue, our refund policy ensures transparency and fairness. Please review the following details:

• All products are eligible for return within 2 days of delivery. Customers must ensure the product is in its original condition and includes all associated packaging and proof of purchase.
• Refunds are available for defective, damaged, or incorrect products. Refund eligibility is determined on a case-by-case basis, and customers must initiate a request within 7 days of receiving the product.
• Certain products and services, including personalized or custom-printed items, are non-refundable once approved for production. Customers are encouraged to review their designs thoroughly before submitting an order.
• To be eligible for a refund, products must be returned in their original condition, along with all associated packaging and proof of purchase.
• Cancellation requests are subject to a processing fee, and any work completed on the order prior to cancellation will be charged accordingly.
• Refunds for approved cases will be processed within 14 business days and issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Our Products & Wholesale Pricing

Printbala offers a variety of high-quality products at competitive wholesale prices. Below is the list of products and their pricing:

Note: Prices mentioned above are subject to change without prior notice and are exclusive of applicable taxes. Bulk discounts are available for large orders. Please contact us for detailed pricing or custom requirements.